Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address, and company name
• Inquiry Information: Project details, product requirements, and any other information you provide in quote requests or messages
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
• Communication Records: Records of correspondence via email, phone, or our website forms

2. How We Collect Information

We collect information when you:

• Submit a quote request or contact form on our website
• Email or phone us directly
• Visit our website (through cookies and analytics tools)
• Sign up for marketing communications
• Interact with our business in any other way

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, process orders, and deliver products
• Customer Support: To communicate with you about your projects and answer questions
• Business Operations: To maintain customer records, manage our relationship with you, and improve our services
• Website Improvement: To analyze website usage, improve user experience, and optimize site performance
• Marketing Communications: To send you product updates, special offers, and relevant information (you can unsubscribe at any time)

4. Information Sharing

We may share your personal information with:

• Suppliers and Manufacturers: When processing quotes or orders, we may share relevant information with our supplier partners to fulfill your requirements
• Service Providers: Third-party service providers who assist us with business operations, including:
  • Quotient (quoting and payment processing software)
  • Google Analytics (website analytics)
  • Email service providers (if applicable)
  • Website hosting and software providers
• Legal Requirements: When required by law or to protect our legal rights

Note: Quote request information submitted through our website is sent directly to Trade Supply and is independent of any third-party software systems. Third-party services like Quotient have their own privacy policies and terms of service.

5. Third-Party Services and Cookies

We use third-party services including Google Analytics, Quotient (for quoting/payments), and may use advertising platforms. Our website uses cookies for analytics and functionality. These services are outside our control and have their own privacy policies.

6. Data Storage and Security

We take reasonable steps to protect your personal information. Data may be stored on secure servers, cloud systems, or with third-party providers (including overseas). We retain information as long as necessary for business and legal purposes.

7. Your Rights

Under the Privacy Act 2020, you can request access to, correction of, or deletion of your personal information. You can also opt-out of marketing communications anytime. Contact [email protected] to exercise these rights.

8. Marketing Communications

You can unsubscribe from marketing emails anytime by clicking "unsubscribe" in any email or contacting [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time without notice. Changes will be posted on this page with an updated date. While we endeavour to keep this policy current, it is your responsibility to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Limitation of Liability

To the fullest extent permitted by law, Trade Supply is not liable for any loss, damage, or harm arising from:

• Unauthorized access to or disclosure of your personal information despite our reasonable security measures
• Your use of our website or reliance on information provided
• Actions or omissions of third-party service providers
• Technical issues, website errors, or interruptions to our services
• Any inaccuracies or outdated information on our website

We provide our website and services "as is" without warranties of any kind. You use our services at your own risk.

11. Privacy Breach Notification

If a privacy breach occurs that may cause serious harm, we will notify affected individuals as required by law.

12. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.